Tools and consultancy to help people listen to each other and work together better
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There is a simple way to be happier. Take turns sharing stories about times when you were happy and when you made someone else happy. Here are more Eye-Opening Conversation starters.
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Biography
 

You may want to know a little about me to help you decide how to respond to this site and my offerings.

I have had a dream of a peaceful and happy world for a very long time. My parents encouraged me to think for myself and this led me initially to science. I became a research chemist with ICI, a large chemical company based in Britain.

ICI was very committed to development. They ran some T-groups (sensitivity training) for scientists. I went on one and it was a life changing experience. I learned that most of the problems in the industry and in the wider world could be solved if we listened to each other. This showed me how to help my dream come true.

I decided to change my career to help people listen to each other. This took four years and then I got a job, with ICI, as an internal organisation development consultant. I had six fascinating years with a free hand to do "Whatever I could get away with that was likely to be helpful".

I helped them improve cooperation and customer service, helped people manage time, listened to managers and helped them solve practical problems. I was a facilitator, not an expert, and this worked well.

Meanwhile, I worked as a counsellor to married couples, which was a fascinating and challenging privilege. I got to know people from all walks of life at remarkable depth and was often able to help them grow and change.

After a short time as a career counsellor, I became an independent consultant. This was thirty-two years ago. In this time, I have worked with a wide range of organisations in the private and public sector and of all sizes and many sectors.

I am a facilitator of development and change. This is with individuals, teams, between teams and with quite large groups, and organisations. I like to support and challenge people so they grow. Challenge without support makes people defensive. Support without challenge leaves people stuck.

Ten years ago I published all my articles, designs and resources on the web for anyone to use. I believe passionately that we have to learn to listen to each other and help each other to be fully human. So I want to spread these ideas and methods. I try to practice what I preach.

I am married with two children and two grandchildren and live in Hatfield just outside London, England. I love walking and adventure holidays, read a lot and make Meccano models. 

 


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Contact me

Phone +44 (0)1707886553, or +44(0)7879861525 email nickheap43@gmail.com or Skype nickheap

Using these materials
I am entirely happy for you to use or draw on any these materials in any way you think will be helpful. I am keen to have my work, and the work of the people I have learned from, used.  

Language

The language on this site is correct UK English throughout. There are differences in spelling and meaning between UK and US English. The context should make the material understandable in the US.

Further Information

There are free articles, exercises, designs, book references and links to other sources about many aspects of personal, team, management and organisation development on this website. I will add other resources as I learn what you want.

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