Tools and consultancy to help people listen to each other and work together better
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There is a simple way to be happier. Take turns sharing stories about times when you were happy and when you made someone else happy. Here are more Eye-Opening Conversation starters.
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Love is on the way
Loving Politicians
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Appreciative Inquiry
Appreciative Inquiry is a very easy, powerful and positive way to enable change. You start by looking at what works and then build from this.
Case examples
These pages give stories about the work. They describe the present situation, what we did about it and the results.
Coconsulting
Coconsulting is a very simple and powerful way for people to help each other, and learn how to do this effectively.
Core Process
"Core process" is a quick and simple way to discover your personal purpose and unique talent.
Core Process Testimonials
Developmental books
These list the books, both fiction and non-fiction, that I recommend to you as a developer of people.
Discover your Purpose
The articles on Core Process describe a powerful and quick way for anyone to do this.
Effective Meetings
Some simple tools and ideas that can transform meetings.
Exercises
You can incorporate these exercises into your training and development events. Think carefully about when to use them and why.
Ezines
The Practical Developmental Ideas Ezines are in subject order.
Ezines - by Date
This free ezine has developmental ideas and tools that I hope you will find useful. If you have developmental issues you would like me to cover, please say so in the feedback box or call me.
For Consultants and Trainers
These ideas are for consultants and trainers that want to develop people or organisations.
For Individuals
These ideas are for individuals who want to develop themselves.
For Managers
These ideas are for managers who wish to develop people.
Free E-book on Developing People
The short e-book gives practical tips on developing people. You can download it free from the page below.
Free half hour
This is half of an hour of confidential time to talk, think about and generate ideas about anything at all on Skype or phone. Contact me on nick@nickheap.co.uk or +44(0)1707 886553 to set one up. For any subsequent sessions, pay me an agreed rate.
Games
These are short games and exercises you can use as energisers and for learning.
Interfaith work
There is a lot in common between all the great faiths. These resources may help further increase their mutual understanding and respect
My services
This shows how the tools and consultancy about listening can help managers and organisations be more effective.
Site Articles
Temporary
This is a placeholder for testing new pages for ths site.
Testimonials
These are comments made by recent users of my services. Click the links for more detail. If you would like to talk to any of the people, please contact me.
A gentle introduction to cocounselling
Cocounselling is a simple and powerful way for people to give and receive help. It helps you think more clearly and act more effectively.
A gentle introduction to cocounselling
This short event gives a gentle introduction to the profound theory and practice of cocounselling.
A simple planning template for events
Here is a simple planning template for the design of events. it helps you think how to run them and is very useful if more than one person is doing this.
Accelerating Learning
Infants learn much faster than adults do. What can we do to recover these abilities and help others do the same?
Accelerating Learning
Children learn so fast. Here are some thoughts about how we can keep doing this. The implications for people and organisations are staggering.
Accelerating Learning - Ezine October 2004
This issue is about accelerating learning. I have wondered for a long time how infants learn so fast and what we could do to keep learning as fast as they do.
Action learning based support group
This describes the process and outcomes of small support groups for Directors from different organisations.
Appraisal
This suggests several alternative ways to appraise staff and a process for managing this.
Appreciation
It is odd that everyone likes to be and feel appreciated and that it is so rewarding to give, yet there is not much about in organisations and families. I give some thoughts on why this happens and some practical things we can do about it.
Appreciation
Genuine appreciation is a simple and powerful way to develop and motivate staff
Appreciation
Appreciation costs nothing and can be transform organisations.
Appreciation - Ezine September/October 2003
This talks about the value of appreciation and gives some ideas and exercises for increasing the amount of in the organisation.
Appreciation of the value of Core Process
"I feel completely liberated and ready to tackle anything."
Appreciations Exercise
This is a simple way to end a workshop. Everyone leaves feeling positive about themselves and has something to treasure.
Appreciations Exercise
This is a simple way for you to end a workshop. Everyone leaves feeling positive about themselves and has something to treasure, including you.
Appreciations Exercise
This is a positive and energising way to end a workshop. It gives everybody a lift and something to treasure.
Appreciative Coaching for Transcendence
This article describes a quick and powerful way to help people discover and connect with their positive core. This helps them transcend their self limiting beliefs and be more fulfilled.
Appreciative Conference Session
This conference session used appreciative inquiry to help people develop their team working, learning and customer service.
Appreciative Conference Session
This helped people powerfully develop their team working, learning and customer service.
Appreciative Inquiry - Overview by Kendy Rossi
This gives an overview of the key ideas and sources for this positive and effective way of enabling change. Thank you, Kendy.
Appreciative Inquiry by Kendi Rossy
This describes a very positive and energising way to manage change that starts from what is working well to help people build their future together.
Appreciative Inquiry Commons
The Appreciative Inquiry Commons web portal at Case Western Reserve University where Ai was first researched.
Appropriate and inappropriate help
This exercise will help you think about how to help other people. This is not always easy as not all "Help" is helpful. You can use it in a small group or one to one.
Appropriate and inappropriate help - Comments
This talks about five ways of helping people and when they are helpful. Read this after doing the "Appropriate and Inappropriate Help", exercise.
Article of the week
Attention- Ezine August 2005
Attention is wonderful to receive and rewarding to give, but there is not much of it around in our busy lives. This ezine gives a few ideas about how to give and have more.
Attention!
Attention is wonderful to receive and rewarding to give, but there is not much of it around in our busy lives and work. This gives a few ideas about how to give and have more.
Attention!
Every interaction in organisations, and life, works better when people pay attention to each other.
Authenticity
This article is about the power of being authentic and the impact we can have just by being ourselves.
Being and Doing
We spend our time doing, but are happiest and most effective being. What can we do about this?
Best Practice in Facilitating Groups
This gives a simple process to help professionals share their best practice and learn from each other. It uses facilitating skills as an example but is applicable much more widely.
Biography
Building Effective Relationships that Work
This describes what we can do that will build relationships that work and what to avoid. These principles are universal and apply in and out of work.
Building Effective Relationships that Work
This describes what we can do that will build relationships that work and what to avoid. These principles are universal and apply in and out of work.
Building Peace
This is an edited version of an older article that gives some ideas on how to build peace in the world around youand in yourself. This may be helpful now.
Building the Organisation Team
How to build teamwork in an organisation within and between teams.
Building understanding between groups
This design helped three interest groups in Education understand each other better and have an open discussion.
Building understanding between groups
This design helped three different groups working in education understand and appreciate each other better.
Business Highlights
This lists some of my most successful pieces of work. It may help you see how I could help you.
Business Services
This lists some of the services I offer with links to more information
Can't find what you're looking for
Career Crisis Counselling
A person needs to fully express any negative feelings about their situation and story and be heard. Then she or he can work on practical things.
Career Crisis Counselling
Individual and/or small group work to help people express their feelings about the crisis, decide what they want to do and work powerfully and effectively to achieve it.
Career Development Workshop
This helps people help each other think about what they want to do and go about looking for a new job. It is backed by a series of handouts.
Career Development Workshop - Handouts
This lists the handouts and other resources that support the Career Development workshops
Change course for Couples
This course helps couples, affected by an office relocation, cope positively with the change.
Change management questions and answers
This answers some questions on managing change raised by a change manager.
Cheeky questions: An enjoyable way to get to know each other better
This is a very simple and enjoyable way to build or deepen a relationship.
Cheeky questions: An enjoyable way to get to know each other better
This is a very simple and enjoyable way to build or deepen a relationship.
Chief Operating Officer - Utility Company
"It's been a real breakthrough to work with Nick"
Chinese Puzzle
This is a very simple, quick and enjoyable exercise that can help people in a group get closer and take a few more risks.
Chinese Puzzle
This is a very simple, quick and enjoyable exercise that can help people in a group get closer and take a few more risks.
Choosing work
This simple tool can help people decide what sort of work is right for them.
Civility at Work by Tom Terez
This contains twenty simple things anyone can do to make work more enjoyable and more effective.
Coaching
Brief note on the how and why of coaching.
Coconsulting
This is a very simple, quick and effective way for people to help each other. It will improve effectiveness and morale and stop problems escalating.
Coconsulting - a basic structure
One simple structured way to do cooconsulting
Coconsulting - a basic structure
Basic guidance for people starting to use coconsulting (a peer process for mutual helping).
Coconsulting - a neat way to become a better consultant and get and give some help!
Coconsulting is the simplest process for two people to exchange help with each other effectively. The article shows you how to use it to develop yourself and others.
Coconsulting - a neat way to become a better consultant and get and give some help!
Coconsulting is the simplest process for two people to exchange help with each other effectively. The article shows you how to use it to develop yourself and others.
Coconsulting - introduction
This introduces people quickly to the practice of "coconsulting". Two people take equal turns listening to and supporting each other. The introductory session can be both rewarding and great fun.
Coconsulting - introductory session
This introduces people quickly to the practice of "coconsulting". Two people take equal turns listening to and supporting each other. The introductory session can be both rewarding and great fun.
Coconsulting - summary
What co consulting is, a simple way for people to help each other, and how to do it,
Coconsulting - summary
Coconsulting is the simplest process for two people to exchange help with each other effectively. This article is a brief description of how to do it.
Cocounselling
This describes the simplest and most profound approach to improving human functioning that I know.
Community - Ezine February 2007
We live in a world of intense threat and great opportunity. This is also true at the smaller scale of an organisation. We will only make progress by working together. So building community is vital.
Conference Design
How to design and facilitate a rewarding conference
Conference using Appreciative Inquiry
This conference used appreciative inquiry to help people develop their team working, learning and customer service. It was positive and successful.
Conflict - Ezine August 2004
This issue is about how to handle and resolve conflict. We often see conflict as destructive and it can be if mishandled. When you handle conflict well it can lead to magnificent creativity and growth.
Consultancy to a Director
A Director had less than a day to turn around an IT project that was going horribly wrong. We talked about it for an afternoon and decided what to do. He did it, and it worked.
Contact me
Coping with change
Brief notes on how to cope with and manage change.
Core Process
You tell your story to an interested listener and think about your peak experiences using a simple tool. As a result you learn about your unique talent and what you are on the planet to do. The experience is profound.
Core Process - Appreciating who you are
You tell your story to an interested listener and think about your peak experiences using a simple tool. As a result you learn about your unique talent and what you are on the planet to do. The experience is profound.
Core Process- Appreciating who you are
You tell your story to an interested listener and think about your peak experiences using a simple tool. As a result you learn about your unique talent and what you are on the planet to do. The experience is profound.
Core Process Explorers on LinkedIn
There is a LinkedIn group "Core Process Explorers" for people who are interested in knowing more about Core Process. Just visit "Core Process Explorers on LinkedIn" on my site and click the LinkedIn URL.
Core Process Testimonials
Here are some testimonials people have left after they discovered their core process working with me.
Could these simple ideas make the world a happier place?
This contains a few radical but positive ideas. The most radical may be that we could love politicians and help them rather than criticising and blaming.
Could these simple ideas make the world a happier place? - Ezine April 2008
Here are a few simple but challenging ideas. I hope they may inspire you to action. These are potential programmes or projects.
Counselling skills
The article describes the skills required to help the other person, the client, help him/her self. It also explains how counselling works.
Counselling Skills Workshop
A small multidisciplinary group of managers learned counselling skills to help their subordinates develop and build their team. They also built their own team.
Creative Organisation
This gives some ideas on what makes an organisation creative and how personal and organisation development can help.
Creativity - Ezine September 2004
This issue is about how releasing creativity. I don't agree with the conventional view that only a few "special" people can be creative. There is a lot we can do to help release creativity from everyone, including ourselves.
Creativity, thinking and listening
Listening to others is often the most effective thing you can do to develop their thinking and creativity.
Crisis Counselling
A man was being intimidating and verbally abusive. His job was on the line if he did not change his behaviour. I helped him understand himself better and he changed permanently.
Cultural Awareness Exercise
This simple activity helps people understand and value their own and others' cultures. They also appreciate that they can learn from each other.
Cultural Awareness Exercise
This simple exercise helps people understand and value their own and others' cultures. They also appreciate that they can learn from each other.
Customer Care Workshop
This workshop helped a team in Local Government develop their strategy for improving customer care in their Council. They also learned to value each other and how to work well together.
Customer Care Workshop
This workshop helped a team in Local Government develop their strategy for improving customer care in their Council. They also learned to value each other and how to work well together.
Design of Learning Events
This describes the principles that lead to effective learning events such as away days or courses. It also gives two designs that how these principles were applied in practice.
Design of Learning Events - Ezine November 2004
This issue is about the design of learning events. There are some principles and methods that can make learning events enjoyable and productive. When they work, learning events can make a big difference to an organisation. When they don't, they create cynicism that is very hard to shift.
Design of Learning Events - Principles
This describes the principles that lead to effective learning events such as away days or courses.
Designing developmental workshops for a client
A European Employee Development Director wanted to develop people and teams across Europe, including Eastern Europe and Russia. I helped him design, develop and test workshops which he ran successfully across Europe, with excellent results.
Developing everybody
Everybody has more untapped talent. This article gives some ways to develop everybody.
Developing Everybody - Ezine August 2003
This gives some thoughts and methods for developing everybody in an organisation rather than the critical few.
Developing People
Click the red "Developing People" title above to get to the download link.
Developing the plateauxed manager
This gives some ideas on how to develop the older manager who may feel or be stuck in her/his career. It also discusses alternative career paths to the conventional "vertical" one.
Developmental books - fiction
These novels have had the biggest inpact on my work and me. You may find some of them useful too.
Developmental books - nonfiction
This lists the non fiction books that have had the biggest impact on my developmental work and me
Developmental Culture
This describes some of the features of an ideal culture to support development and some things you can do to create one.
Developmental Culture -Ezine December 2004
This issue has some ideas on what a developmental culture is and how we can develop one. In a developmental culture, learning happens easily without you having to drive it.
Developmental Meetings
A developmental meeting is a meeting to think about how to do things better. This describes how to run one effectively.
Developmental Meetings
A developmental meeting is a meeting to think about how to do things better. This describes how to run one effectively.
Director, HR and Operations -Government Department
"His unique approach as coach, guide and consultant suits me well."
Director, Regulatory Body
"For senior managers in any organisation the opportunities for a really unbiased and supportive discussion about management issues are very few. "
Disclaimer
Early work
An article by Chris Bull and Janet Mills about pioneering work using open systems, core process and counselling in ICI
Eliminating work
Much of the work people do in organisations is unnecessary. This gives a few practical ways to reduce this waste.
Eliminating Work - Ezine December 2003
This gives some ideas about how to eliminate work so you can release time for development.
Emotional Blocks -Ezine June/July 2004
This is about the causes of emotional blocks that can affect any area of a person's work or life. It gives some ways to remove them, illustrated with examples.
Employee Involvement - Ezine March 2005
This issue is about ways to involve employees. People who work for organisations often have ideas and thoughts that could make all the difference but they don't express them. This note gives some practical ways to release them.
Energise and Transform your Business Core Process for Business
This article shows how you might use core process at a business level to improve engagement, develop a purpose and establish your brand.
European Employee Development Director
Nick Heap- A man with the talent to help you achieve
Evaluation of Training
This discusses several ways to evaluate the business benefits of developmental training. All will give valuable insights but none give rigorous proof.
Experience transfer
The transfer process involves the learner integrating into their experience 'missing' pieces from the teacher's experience (mental map) which make sense to the learner.
Extending Team Building
Have you considered building team work between pairs of people or within systems. Both can produce good results.
Extending team working - Ezine April 2003
This is about extending team working to look at teams of two, e.g. managers and secretaries and team working across systems.
Eye-Opening Conversations
Words create worlds. We can have better lives and make a better world by having different conversations.
Ezine Sign Up
Facing Personal Change
How change affects people and how to cope with its personal effects. This uses dealing with redundancy as an example, but the ideas are universal.
Feelings at work
People's feelings can stop them doing effective work. Sharing feelings effectively can transform blocked situations quickly and dramatically.
Fun and learning
We are very good at learning and, if the circumstances are right find, it both fun and rewarding. This gives some simple ideas about how to make learning fun.
Fun and Learning - Ezine May 2005
This is about fun and learning. It has some ideas about how to make learning events and the organisation more fun and more creative.
Gearing - Ezine April/May 2004
This is about how we can increase the gearing and impact of the development work we do.
Getting good information by interview
How to use interviews with staff to get useful ideas for improvement.
Guest Book
Guide for managers - Practical ways for managers to develop their people.
This guide describes simple practical activities, in bullet points, that managers can use to develop their people.
Guide to team working-Practical ways to help your teams work better
This guide describes simple practical activities that managers can use to help their teams develop.
Happiness
This describes a very simple way to be happier and to make other people happier.
Happiness exercise
This is so simple and really does make you happier.
How to do Core Process
Step by step instructions about how to do a core process. Core Process is two words that express a person's unique purpose and talent.
How to do Core Process
Step by step instructions about how to do a core process. Core Process is two words that express a person's unique purpose and talent.
How to have more effective meetings?
This gives some simple ideas you can use straightaway to make your regular meetings more effective.
How to have more effective meetings?
Simple, practical methods you can use immediately
How to help your group work better
Describes what happens in groups and what anybody can do to help.
How's your love life? by Jackie Kelm
Appreciative questions to explore with your partner. They will help you feel and get closer.
How's your love life? by Jackie Kelm
These simple questions are enjoyable to answer together and will help you feel and be closer. Try them, you will be surprised and glad.
Idea Ping Pong - a simple way to get ideas to flow
This is a very simple way and effective way to generate good ideas. It works well in pairs or very small groups
Idea Ping Pong - a simple way to get ideas to flow
You simply take turns producing ideas. You encourage and model building on ideas, not criticising them. The article has a worked example on improving a meeting.
Improving a complex system
An organisation had a complex system for testing a potentially hazardous raw material. The manager and I helped the operators of the system simplify and improve it themselves.
Improving Systems
Helping the people who operate and use systems to improve them. This usually involves making systems much simpler. People work hard to carry out their own improvements.
Independent change consultant
"Generous and highly professional"
Index
Individual Consultancy
This helps people think more clearly and act more powerfully on the issues that are important to them. It gives busy people time and space to think.
Influencing Skills
These are the vital skills we all need to gain the co-operation of others in the long term.
Influencing Skills
These are the vital skills we all need to gain the co-operation of others in the long term.
Influencing Skills Course
This is an example of a two-day version of this course. It helps people use a model of influencing and practice it in role-plays that the participants design themselves.
Influencing Skills Homework
These questions, models and exercises will help people prepare for an influencing skills course or anyone think about their influencing of others.
Influencing Skills Training
This improves people's ability and willingness to influence others in a work setting and so help organisational and personal change. The skills are vital for effective and successful management.
Installing Love
Inspiring and funny conversation between "Tech support" and a customer wishing to "Install Love". Thanks to the unknown author.
Intercultural Awareness
This simple activity helps people appreciate and value their own and others' cultures. They also discover that they can learn from each other.
Intercultural Understanding
These exercises were very effective at building intercultural understanding in the context of a short course.
Intercultural workshops
This is a story about a recent piece of work designing intercultural workshops. It shows how I worked with a client and what came from it.
Interfaith Quiz
A photographic quiz that will introduce people gently to the beauty of different faiths and how they worship.
Intervening in Organisations
This describes briefly things you can do to help individuals, teams and interfaces between teams and organisations become more effective.
Large Group Development Day
This article describes the structure, process, planning, what happened and the outcomes of a development day for a large administration department.
Levels of human communication
There are five levels of communication that people use. We overuse being critical and judgemental and underuse sharing feelings. Sharing feelings helps us solve problems.
Life goals map
The things you do and think today create the future you live in tomorrow. This simple tool can help you plan so you are more likely to live the life you want.
Lifeline
Use this to help someone think about his/her life and the peak experiences that give it meaning. The exercise can be very useful to build a group or team when people want to build trust and mutual understanding.
Lifeline
Use this to help someone think about his/her life and the peak experiences that give it meaning. The exercise can be very useful to build a group or team when people want to build trust and mutual understanding.
Links and Resources
Listening
Listening is one the most valuable, rare and underrated social skill there is. It is a vital skill for managing and motivating people.
Listening - Ezine July 2003
This discusses the value of listening and gives some ways of having more of it in organisations. It gives links to information on two-way helping, see coconsulting and cocounselling for more.
Love is on the way
This is a poem I wrote in a poetry workshop. It means a lot to me.
Loving Politicians
This short piece proposes that, as we elect politicians to serve us, helping them would be more effective than blaming and criticising them .
Make a guestbook entry
Managers managing people
This shows how to help managers be more interested and active in managing and developing their people.
Managing Change
These notes outline some principles and practices that have been found to help with the practical management of change.
Managing Conflict
This shows five ways to manage conflict and the advantages and disadvantages of each.
Managing Conflict - Tools and Techniques
This gives tools and techniques for managing and resolving conflict, with some stories to illustrate them.
Managing Director - Engineering Company
"I found our recent meetings extremely useful."
Managing Large Meetings
This shows you how to combine the efficiency of large meetings with the effective interaction of small ones.
Managing large meetings
This describes a controlled and supportive process for handling a large meeting. This provides the efficiency of large meetings and the effective interaction of small ones
Managing Time
This describes how organisational culture and personal preferences affect the way we manage time. It also gives some practical ways to do it better.
Meeting for support
How senior people with different needs and interests can work together and help each other.
Meeting for support
How senior people with different needs and interests can work together and help each other.
Meetings - Ezine June 2003
This gives some ideas for making meetings more effective and enjoyable. It also gives links to other sources that you will find thought provoking.
Mentoring to develop staff
A mentor helps a less experienced person grow to become more effective now and in the future. This note describes the five roles that a mentor may play and gives one way to set up a mentoring service.
Name Game
This helps people learn each other's names in a light-hearted and unexpectedly effective way. It also helps to beak the ice and create a learning climate
Name game
This helps people learn each other's names in a light-hearted and unexpectedly effective way. It also helps to beak the ice and create a learning climate
Network Education
This shows a simple way to create a learning community. The range of skills and topics covered is remarkable. This work was done in North London in the eighties before computers were easily available.
New Interests
This page lists those issues that I am currently thinking about or starting to work on. If these are matters that interest you, please contact me for an informal discussion.
One Secret of Happiness
When we share times when we were happy and times when we make others happy, it makes us happy (and builds community).
Open Systems Planning
Open systems is a simple and powerful method for developing any system from an individual to an organisation. It can also be used for strategic planning and problem solving.
Organisation Development
Work with internal consultants and managers to design and carry out activities, (workshops, surveys, training) to improve organisational effectiveness and culture.
Overworking
Why so many people are working late, the costs and what can we do about it.
Performance - Ezine March 2004
This issue is about managing performance. This depends on the person, their manager, colleagues, and the organisation.
Personal Development Workshops
Look here for information about personal development workshops that use Core Process and other tools
Practical Developmental Ideas
Practical Developmental Ideas - Longer Range April 2008
These are a few longer-range ideas. I hope they may inspire you to action.
Practical Developmental Ideas #1 April 2003
This is about extending team working to look at teams of two, e.g. managers and secretaries and team working across systems.
Practical Developmental Ideas #2 May 2003
This has two pieces on extending teamwork further to include team building between teams and groups. It has two outline designs for workshops that you can adapt.
Practical Developmental Ideas #3 June 2003
This gives some ideas for making meetings more effective and enjoyable. It also gives links to other sources that you will find thought provoking.
Practical Developmental Ideas #4 July 2003
This discusses the value of listening and gives some ways of having more of it in organisations. It gives links to information on two-way helping, see coconsulting and cocounselling for more.
Practical Developmental Ideas #5 August 2003
This gives some thoughts and methods for developing everybody in an organisation rather than the critical few.
Practical Developmental Ideas #6 September/October 2003
This talks about the value of appreciation and gives some ideas and exercises for increasing the amount of in the organisation.
Practical Developmental Ideas #7 November 2003
This discusses how to grow the spirit of an organisation, team or individual using practical methods.
Practical Developmental Ideas #8 December 2003
This gives some ideas about how to eliminate work so you can release time for development.
Practical Developmental Ideas #9 January/February 2004
This gives some ideas about rest and renewal and asks for your thoughts too.
Practical Developmental Ideas #A1 March 2004
This issue is about managing performance. This depends on the person, their manager, colleagues, and the organisation.
Practical Developmental Ideas #A2 April/May 2004
This is about how we can increase the gearing and impact of the development work we do.
Practical Developmental Ideas #A3 June/July 2004
This is about the causes of emotional blocks that can affect any area of a person's work or life. It gives some ways to remove them, illustrated with examples.
Practical Developmental Ideas #A4 August 2004
This issue is about how to handle and resolve conflict. We often see conflict as destructive and it can be if mishandled. When you handle conflict well it can lead to magnificent creativity and growth.
Practical Developmental Ideas #A5 September 2004
This issue is about how releasing creativity. I don't agree with the conventional view that only a few "special" people can be creative. There is a lot we can do to help release creativity from everyone, including ourselves.
Practical Developmental Ideas #A6 October 2004
This issue is about accelerating learning. I have wondered for a long time how infants learn so fast and what we could do to keep learning as fast as they do.
Practical Developmental Ideas #A7 November 2004
This issue is about the design of learning events. There are some principles and methods that can make learning events enjoyable and productive. When they work, learning events can make a big difference to an organisation. When they don't, they create cynicism that is very hard to shift.
Practical Developmental Ideas #A8 December 2004
This issue has some ideas on what a developmental culture is and how we can develop one. In a developmental culture, learning happens easily without you having to drive it.
Practical Developmental Ideas #A9 January 2005
This issue is about developing strategy. A strategy will help you get from where you are now to where you want to be.
Practical Developmental Ideas #B1 March 2005
This issue is about ways to involve employees. People who work for organisations often have ideas and thoughts that could make all the difference but they don't express them. This note gives some practical ways to release them.
Practical Developmental Ideas #B2 May 2005
This is about fun and learning. It has some ideas about how to make learning events and the organisation more fun and more creative.
Practical Developmental Ideas #B3 July 2005
This ezine is about the power of being authentic and the impact we can have just by being ourselves.
Practical Developmental Ideas #B4 August 2005
Attention is wonderful to receive and rewarding to give, but there is not much of it around in our busy lives. This ezine gives a few ideas about how to have more.
Practical Developmental Ideas #B5 September 2005
This ezine gives some examples of positive ways to think about, our lives, work and world and some sources of positive inspiration.
Practical Developmental Ideas #B6 May 2006
Everyone has a unique central strength, a "flame". This note shows how to strengthen our flames so we can shine more brightly.
Practical Developmental Ideas #B7 Ezine September 2006
This explores this paradox that we spend our time doing, but are happiest and most effective being. It suggests some ways we can heal this split
Practical Developmental Ideas #B8 Ezine February 2007
We live in a world of intense threat and great opportunity. This is also true at the smaller scale of an organisation. We will only make progress by working together. So building community is vital.
Practical ways to resolve conflict
With appropriate tools you can handle conflict so well it can lead to magnificent creativity and growth.
Presentation skills transformed in half an hour
This is an extremely quick and powerful way to transform presentation skills by dealing with the fear of making a presentation directly
Preventing a major strike
A major strike threatened that could have had serious economic and human consequences. I helped the managers share their best thinking and prevent it.
Privacy Policy
I will never give your email address to other parties.
Process Development
Sometimes you identify needs where there is no obvious solution or approach. Then it is fun to work together to create a brand new process. Some examples follow.
Profiling
Profiling identifies what the best performers in a group of job holders do and how they think. The profile aids development, training and recruitment decisions.
Profiling excellent performers
This describes work to discover what made the very best sales people in a computer company special. The results were surprising and helped guide recruitment, training and development decisions.
Profiling for Excellence
"Profiling" is a systematic method for discovering what excellent performers do that gives them the edge. When you know this, development and recruitment decisions become much easier.
Puzzles, Problems and Predicaments
This describes three classes of issue, mechanical, emotional and spiritual and suggests ways to resolve them.
Realise your potential!
Core process work will help you know who you are, identify your unique strength and use it enjoyably.
Realise your potential!
Core process work will help you know who you are, identify your unique strength and use it enjoyably.
Realise your potential!
Core process work helps you realise your potential and discover your purpose.
Recovering our ability to learn
Most infants learn very effectively. This article gives some ideas about how adults an recover this ability.
Releasing Creativity
This has some simple ideas about how to help people be more creative at work.
Removing Emotional Blocks to Success
Emotional blocks can get in the way of us being both happy and successful. They can be shifted. This article shows how.
Rest and Renewal - Ezine January/February 2004
This gives some ideas about rest and renewal and asks for your thoughts too.
Role Negotiation
Role negotiation is a process for clarifying others' expectations of you and vice versa. It is a simple and powerful method of clarifying roles and a tough approach to team building.
Role of the District Manager
The District Managers looked after a group of stores. Their remit was rather vague so they needed to think from first principles about how to add value.
Root causes of success of technology projects
The causes of success of technology projects are "soft". They are about the management of the project. Still only 39% of projects succeed.
Rules of thumb for change agents
This is a classic article by Herb Shepard. It gives some powerful and clear thoughts about how to get change to happen effectively
Rules of thumb for change agents
This is a classic article by Herb Shepard. It gives some powerful and clear thoughts about how to get change to happen effectively
Running groups
Simple things you can do that help groups work productively.
Running groups at work
Simple things you can do that help groups run smoothly
Saying No and being Positive
How to recover our ability to say "No!", when it is our interests to do so.
Search
Secretaries or PA's and Managers Workshop
This helps managers and their secretaries or PA's work together better as a team. You can use this method for other pair relationships in an organisation.
Senior Manager - Regulatory body
"Nick provides a relaxed environment that enables the best ideas and solutions to be formulated."
Setting Clear Boundaries by Lee Hogan
People expect us to stand up for our rights and to clearly express our needs. They have more respect for us, research shows, and they learn very fast how to treat us.
Setting Priorities
This provides a mechanism for thinking about personal and group priorities. Then you can concentrate your energy most productively.
Shared faiths response to the credit crunch
A wise and clear report of an interfaith approach to the credit crunch. Very strong on "Wealth is more than money".
Small business owner
"Nick helped me identify my Core Process two weeks ago and it immediately had a dramatic influence in my life."
Speaker, Trainer and Coach-course member
"Nick's gentle style belies a depth of knowledge and experience."
Spirit - Ezine November 2003
This discusses how to grow the spirit of an organisation, team or individual using practical methods.
Spirit and development
This discusses how to grow the spirit of an organisation, team or individual using practical methods.
Spoons - a lateral thinking game
This brief game or exercise is a useful energiser. It also helps people laugh and challenges them to think laterally.
Spoons - A lateral thinking game
This is a useful energiser. It makes people laugh and challenges them to think laterally.
Strategic Relationship Building
This a very simple way to build trust and co-operation between the top people in very different organisations who have to work together.
Strategic Relationship Building
A simple way to build trust and cooperation between people from very different organisations who have to work together.
Strategy - Ezine January 2005
This issue is about developing strategy. A strategy will help you get from where you are now to where you want to be.
Strategy Development using Appreciative Inquiry
This short workshop helped people appreciate the strengths of their organisation, build an attractive shared vision and decide how to achieve it.
Strategy Development Workshop
This short workshop helps people appreciate the strengths of their organisation, build an attractive shared vision and decide how to achieve it.
Strength Building
This simple exercise can have a profound positive effect on participant's confidence in themselves and each other. Joy Knudson describes how she used it to help young mother's grow in self esteem and mutual trust.
Strength Building exercise
This simple exercise can have a profound positive effect on people's confidence in themselves and each other. Joy Knudson describes how she used it to help young mother's grow in self esteem and mutual trust.
Strengthening your Flame and Clearing the Fog - Ezine May 2006
Everyone has a unique central strength, a "flame". This note shows how make our flames shine more brightly.
Stress at Work
This describes the costs of stress and work and some things that people at work can do to reduce stress for themselves and others.
Supportive Organisation
How to create effective co-operation throughout an organisation.
Systematic Approach to getting things done
Coverdale training created this powerful model by observing what successful groups of people did when they were doing tasks together. It is an effective and efficient structure and process for running meetings.
Systematic Approach to getting things done.
Coverdale training created this powerful model by observing what successful groups of people did when they were engaged in tasks.
Taking Core Process further _ Core Process 2
Core Process 2 helps people get clearer about their purpose and how they can deliver it. The article explains the ideas and how to do it.
Team Briefing
This design can create much more participation and two way communication than the conventional approach.
Team Building
Team members had uncomfortable personal relationships that reduced their effectiveness. A tailored team building workshop solved the problem
Team Building
A Team Building workshop enables a team to tackle the most important issues it faces and to improve the way its members work together.
Team Building between Groups
These methods can help to build understanding between groups that may otherwise stereotype each other unhelpfully.
Team Building between Teams
How to create teamwork between teams.
Team building between teams - Ezine May 2003
This has two pieces on extending teamwork further to include team building between teams and groups. It has two outline designs for workshops that you can adapt.
Team Building exercise using Lego
This is an enjoyable, practical exercise with potential for learning about using resources, listening, assumptions, learning from experience and creative thinking.
Team Building game using Lego
This is an enjoyable, practical game with potential for learning about using resources, listening, assumptions, learning from experience and creative thinking.
Team Building using Lego
This is an enjoyable, practical exercise with potential for learning about using resources, listening, assumptions, learning from experience and creative thinking.
Team Discipline in Meetings
Disciplined team meetings are more effective and more enjoyable. Simple structures, rules and skills help.
Team Objectives
Once a team has developed a vision and purpose, it can be used as a basis for creating team objectives.
Team of Two
Much of the business of an organisation takes place between pairs of people. These interactions can be positive and developing or frustrating and destructive. You can improve them using this simple tool.
Team of Two of Manager and PA
This describes work to develop manager and PA teams using a simple tool - the Team of Two. Most pairs found this easy and helpful to use to help the work together be more efficient and more enjoyable.
Team Vision and Purpose
Building your team requires strategy, planning and time. Creating a shared vision and purpose will help you to focus your energy and get results.
Teams in the real world
This links to a model which illustrates the internal and external relationships of a team.
Techniques for working in groups
This describes some effective techniques for helping people in a group work better together.
Techniques for working in groups
Simple tools to help your meetings be more effective.
Ten questions to help you think about managing time
Ten questions to help managers save time by doing less work, especially useless work.
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The Power of being Positive Ezine September 2005
This ezine gives some examples of positive ways to think about, our lives, work and world and some sources of positive inspiration
The wider system
All teams have critical interactions with other teams and individuals. Some of these are outside the organisation.
Tick Tock!
This is a simple energiser that you can use in a course or workshop to produce some laughter and relaxation.
Tick Tock!
This is a simple energiser that you can use in a course or workshop to produce some laughter and relaxation.
Time Diary
A Time Diary helps you become more aware of how you use time. Then you can decide to change the way you use your time, if you wish.
Time management - an effective tool for management development
This shows how workshops on time management were able to change the culture of a company and the attitudes and behaviour of it's managers.
Time Planning
This is a simple way to think about the major demands on your time and how to handle them
Time Planning Maps
The maps help you become more aware of what you want to do with your time and where you could get some help.
Training Needs Analysis
This outlines one way to find training needs that will help the organisation or business develop.
Understanding and developing any relationship
This note describes "Seven-column Analysis" which is a powerful analytical tool for understanding and developing any relationship.
Using Pictures
Use "Pictures" when an individual or a small team needs to think about where they are going and are looking for a direction in work, life or through a specific problem.
Vision Building
A common vision in a company releases energy for co-operation towards the achievement of a common goal. These notes give some ideas on how to create one.
What is appreciation?
How you can use appreciation to be an effective manager and influencer.
What makes a good CV?
Two personnel managers give their ideas about what makes a good CV.
Who do I work with
I work as a facilitator not an expert, this means that my job is to help people think about and work on issues that don't have one right answer.
Work goals map
The things you do and think today help create the work world you live in tomorrow. A simple mapping tool can help have your work more the way you want it.
Work laundry. How to do more of the work we love that makes a difference and get rid of the rubbish.
This can help people in organisations concentrate on those activities that are most rewarding, life affirming, creative and contribute to the long-term well being of the firm and the wider society. Part of this is about getting rid of dross and avoiding making low value work for each other.
Working in groups
A group is usually working on a task, managing a process and dealing with members' feelings all at once. The note gives guidance on how anyone can help a group become more rewarding and effective.
     
     
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