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Team Building

The situation

The team members were well qualified and did important but relatively routine work. There was no experience of team building or other developmental activities. The team had a history of uncomfortable personal relationships. They did not deal with these problems directly. People would grumble to others instead. Workloads were increasing too.

The solution

I interviewed the team members and the manager individually to establish my credentials, to find out what the issues were and to encourage them to tackle them. These interviews produced a wealth of data and some positive attitude change. I also asked people to say how they felt about working in the team. Most felt very frustrated.

I then designed and ran a workshop to work on their priorities.The team chose to work on their internal communications.

I asked each person to say to everyone in the group what they wanted from that person. This proved to be a positive and helpful experience to all. The group also worked, in sub groups, on practical issues such as the allocation of work and priority setting.

The results

The participants are now feeling far more positive, enthusiastic and committed. They have learned the value of listening and talking to each other directly. There is less grumbling too.

Their weekly meeting is now much more democratic and less a top down briefing meeting. They improved their relationships with other groups by using the new skills they had learned. 


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Contact me

Phone +44 (0)1707886553, or +44(0)7879861525 email or Skype nickheap

Using these materials
I am entirely happy for you to use or draw on any these materials in any way you think will be helpful. I am keen to have my work, and the work of the people I have learned from, used.  


The language on this site is correct UK English throughout. There are differences in spelling and meaning between UK and US English. The context should make the material understandable in the US.

Further Information

There are free articles, exercises, designs, book references and links to other sources about many aspects of personal, team, management and organisation development on this website. I will add other resources as I learn what you want.

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