Tools and consultancy to help people listen to each other and work together better
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Influencing Skills Training

All jobs in organisations require you to influence others. You may require information, time or for another person or group to do something. Technical competence is not enough.

Effective people are good at: 

  • Tuning in to others and gaining their trust 
  • Finding out their needs
  • Making proposals that people want to say "Yes" to
  • Being flexible in their response to others' concerns but reaching clear agreements
  • Concentrating on the others' needs and concerns first, without  losing  sight of their own
  • Not making premature judgements about people and situations 

People learn the above by practising influencing skills in a small group on real situations that they choose. They also learn listening skills and techniques and models about managing organisational change. 

Participants report improvements in: 

  • Influencing upwards to get support for projects 
  • Motivating a team
  • Getting close to customers
  • Gaining co-operation from peers (who may be busy)
  • Building links between departments 

Quotes from two participants 

The course was entirely successful in achieving its aim. The experience was profound, highly educational and entertaining. Above all it was good fun. 

The tutor was empathic, very positive, encouraging and most important, human. He took a personal interest in attendees and tailored the course to their needs. This was most impressive.


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Contact me

Phone +44 (0)1707886553, or +44(0)7879861525 email or Skype nickheap

Using these materials
I am entirely happy for you to use or draw on any these materials in any way you think will be helpful. I am keen to have my work, and the work of the people I have learned from, used.  


The language on this site is correct UK English throughout. There are differences in spelling and meaning between UK and US English. The context should make the material understandable in the US.

Further Information

There are free articles, exercises, designs, book references and links to other sources about many aspects of personal, team, management and organisation development on this website. I will add other resources as I learn what you want.

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