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Improving Systems


·         Organisations need effective systems for getting things done.


·         Effective systems: -


·         Are enjoyable to use


·         Are understood by those using them


·         Make sense


·         Reduce the number of exceptions


·         Require little management


·         Treat routine and exceptional items differently


·         Use resources wisely


The method


You identify a system that needs improvement. I then work with you to find the key people who have an interest in the system. We then gather information from those people about the system. This enables us to create a detailed model of what happens now and what the simplest ideal system would look like. After this, I run a workshop with all those involved to develop detailed plans for improving the system and managing the improvements. Finally, I work with all of you to set up your improved system. This will often involve working with task groups.


This participative approach to system improvement taps the energy, experience and ideas of all those involved. The new system is simpler, easier to operate more efficient and owned by those involved. They created it.


You will improve your critical systems and learn an approach you can use yourselves.




Together, we improved  the quality control systems for handling test results in a highly regulated manufacturing environment.


A quote from a client


There has been active questioning of the "But we have always done it that way" often common in  long serving staff.  I have been most impressed by the self examination of the systems and enthusiasm for the approach. People have dramatically reduced unnecessary work. Nick has catalysed this attitude change. 


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Contact me

Phone +44 (0)1707886553, or +44(0)7879861525 email or Skype nickheap

Using these materials
I am entirely happy for you to use or draw on any these materials in any way you think will be helpful. I am keen to have my work, and the work of the people I have learned from, used.  


The language on this site is correct UK English throughout. There are differences in spelling and meaning between UK and US English. The context should make the material understandable in the US.

Further Information

There are free articles, exercises, designs, book references and links to other sources about many aspects of personal, team, management and organisation development on this website. I will add other resources as I learn what you want.

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