Tools and consultancy to help people listen to each other and work together better
Home Contact me Ezine sign up Biography Search Business

There is a simple way to be happier. Take turns sharing stories about times when you were happy and when you made someone else happy. Here are more Eye-Opening Conversation starters.
Browse Site
Links & Resources
New Stuff
Free half hour
Appreciative Inquiry
Core Process
Discover your Purpose
Case examples
Effective Meetings
For Consultants and Trainers
For Individuals
For Managers
Free E-book on Developing People
Interfaith work
Building Peace
Installing Love
Love is on the way
Loving Politicians
Releasing Creativity
Previous Page Printable Version
Preventing a major strike

My coaching client asked me to come in for a couple of hours to facilitate a meeting. A major strike was about to be called that could have had serious consequences for the company and the public.

I suggested everybody share their best thinking about the situation and the possibilities for action while everyone else just listened. Then we went round again for people to identify common ground, clarify any assumptions and to decide what to do next. This led to involving more people with more detailed knowledge of the situation and the legitimate grievances of the staff. Everybody contributed and everybody listened so we genuinely created a Thinking Environment.

We then repeated the process, more than once over the rest of the day, and finally came up with a strategy that all supported and thought would work. Some time later, I learned that it had worked.

As we travelled down in the lift together my client said, "That was marvellous, charge me what you like!" 


Please use any of the buttons below to share this article more widely.


I would love to know what you think of these ideas:

Your email address (if you would like a response):

Your Comments:

Select "I Confirm" this is an anti-spam measure:


Contact me

Phone +44 (0)1707886553, or +44(0)7879861525 email or Skype nickheap

Using these materials
I am entirely happy for you to use or draw on any these materials in any way you think will be helpful. I am keen to have my work, and the work of the people I have learned from, used.  


The language on this site is correct UK English throughout. There are differences in spelling and meaning between UK and US English. The context should make the material understandable in the US.

Further Information

There are free articles, exercises, designs, book references and links to other sources about many aspects of personal, team, management and organisation development on this website. I will add other resources as I learn what you want.

View Nick Heap's profile on LinkedIn
Previous Page Back to Top Home Printable Version
home, site map, privacy policy, site design by ltd, © Nick Heap 2004