Tools and consultancy to help people listen to each other and work together better
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Consultancy to a Director

The situation

A European Human Resource Director of a US firm was the manager of the implementation of the European part of a multimillion-pound Information Technology project. He had less than a day to bring together key people in the implementation team, from the US and Europe, and create a cooperative, honest and purposeful climate so the project could succeed. There had been delays, frustration, conflict and bad feeling and the project was in difficulties.

The solution

He explored this with me openly, expressed his frustration and anxiety and realised that this was probably widespread in the team. We talked about how he could help the team express their feelings openly. He decided to ask them to say a few words only about how they felt about the project at the team meeting. Initially, there was a silence but then people started to express their frustrations and to  listen to each other.

The result

This led to more open and direct communication among all the parties, to changes in the structure and time scale of the project and to it being well on the way to success now. The people were now working together instead of against each other.


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Contact me

Phone +44 (0)1707886553, or +44(0)7879861525 email or Skype nickheap

Using these materials
I am entirely happy for you to use or draw on any these materials in any way you think will be helpful. I am keen to have my work, and the work of the people I have learned from, used.  


The language on this site is correct UK English throughout. There are differences in spelling and meaning between UK and US English. The context should make the material understandable in the US.

Further Information

There are free articles, exercises, designs, book references and links to other sources about many aspects of personal, team, management and organisation development on this website. I will add other resources as I learn what you want.

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